Our Model of Care
Our Approach to Safe, Independent Living at Home
We align with Scotland’s Health and Social Care Standards, the Care Inspectorate quality framework, and local HSCP priorities to deliver blended, person-centred support.
Our care cycle
Person-Centred Planning
We follow a structured model shaped by socialworkscotland governance guidance to keep care safe, responsive, and accountable.
Assessment
We complete holistic assessments covering health, strengths, risks, and desired outcomes, working closely with HSCP teams.
Planning
Support plans are co-produced with individuals, families, and professionals, integrating TEC tools and risk mitigation.
Delivery
PVG-checked staff deliver respectful, culturally aware support with access to ongoing supervision and specialist training.
Review Cycle
We review outcomes frequently, using six-way feedback loops and TEC insights to adapt care quickly.
Supporting Daily Life & Building Confidence
Promoting Independence & Life Skills
Our support ranges from hospital discharge rehabilitation to long-term independence building for frailty, dementia, physical disability, and sensory impairment.
Promoting Choice
We encourage informed decision-making and positive risk-taking so people stay in control of their routines.
Supporting Daily Routines
Personal and social care tasks, meal prep, and medication support are delivered respectfully and consistently.
Building Life Skills
We help people rebuild confidence post-discharge, develop daily living skills, and access rehabilitation goals.
Encouraging Community Access
Inclusive communication and community engagement reduce isolation and connect people to local resources.
Flexible, Evolving Support
Care plans adapt quickly when needs change, with input from HSCP partners, families, and TEC data.
Outcome-Focused Planning
We track wellbeing, independence, and community participation as core measures of success.
Safeguarding & Wellbeing
We create a culture of safety and transparency — ensuring every individual, family member, and staff member feels protected, respected, and supported under Scottish regulation.
Our Commitment
Safeguarding is woven into everything we do — from Safer Recruitment and PVG membership to incident management and governance reviews.
Our Framework
We operate a multi-faceted safeguarding strategy including PVG checks, regular audits, whistleblowing policies, and clear escalation procedures in line with Care Inspectorate expectations.
Community Integration
Our approach reduces isolation, builds confidence, and promotes a real sense of belonging for the people we support across towns and rural communities.
Meaningful Social Inclusion
We support individuals to stay socially connected — from everyday conversations to engaging with community councils, third sector groups, and faith networks.
Encouraging Local Engagement
We help people access local resources, community gatherings, and rural activities that reflect their interests, culture, and personal goals.
Outcomes That Matter to People and Commissioners
We evidence impact through measurable outcomes that align with HSCP priorities and the Care Inspectorate quality framework.
Measured Progress Toward Goals
We track personal outcomes across life skills, health, confidence, and social participation with agreed review cycles.
Improved Independence
Our blended model enables movement from high-dependency to more autonomous living where safe and appropriate.
Increased Community Participation
We help reduce isolation and build inclusion through volunteering, cultural engagement, and local partnerships.
Reduced Delayed Discharges
Rapid mobilisation and TEC monitoring reduce avoidable hospital stays and readmissions.
Improved Health & Wellbeing
Medication support, wellbeing routines, and proactive alerts maintain physical and mental health.
Positive HSCP Feedback
We collaborate with social workers, NHS teams, and housing partners to demonstrate responsive coordination.
High Governance Standards
Internal audits, spot checks, and governance meetings keep us aligned with Care Inspectorate expectations.
Stronger Relationships & Social Bonds
We see improved family ties, friendships, and trust between people and their support teams.
Feedback-Driven Continuous Improvement
We listen to service users, families, and professionals to improve how we support, communicate, and deliver care.