Our Governance Model
Built for Safety, Compliance & Continuous Improvement
Our systems are mapped to the Care Inspectorate quality framework, Safer Recruitment Through Better Recruitment guidance, and Lanarkshire HSCP commissioning standards.
Built to Meet the Standards
Our governance follows the Care Inspectorate quality framework and socialworkscotland guidance so services remain safe, person-centred, effective, responsive, and well-led.
Regulation-Ready From the Start
Policies, procedures, and documentation map directly to the Care Inspectorate’s four key questions and relevant Scottish legislation.
Internal Quality Audits
Monthly audits of care plans, incidents, TEC alerts, and feedback drive accountability and improvement.
Clear Risk Protocols
Risk assessments and escalation pathways align with governance meetings and six-way information flow.
Transparent Record-Keeping
We maintain clear digital and paper records covering care delivery, medication, training, and communication ready for inspection.
Governance, Risk & Compliance
Strong governance underpins everything we do. Our systems ensure The Royal Care is safe, well-led, and accountable — with policy, audit, and leadership processes aligned to Scottish regulation.
Leadership Oversight
Our Registered Manager (Nomazula Dube) and Nominated Individual lead quality, safeguarding, and workforce planning.
Policies & Procedures
Policies for safeguarding, data protection, complaints, whistleblowing, medication, and incident response are monitored and reviewed regularly.
Risk Management
We identify, monitor, and escalate risks through audits, staff input, TEC reports, and governance meetings.
Governance Meetings
Monthly governance reviews track outcomes, incidents, staff feedback, and HSCP updates to drive continuous improvement.
Incident Response & Feedback Loops
Effective services are built on two-way communication. We log, review, and escalate incidents, compliments, and complaints to drive learning and responsive action.
Clear Escalation Procedures
All incidents and near misses are logged, reviewed, and escalated in line with policy, with outcomes shared through governance meetings.
Service User & Family Feedback
We gather feedback through reviews, surveys, wellbeing calls, and TEC alerts so people feel heard and supported.
Learning from Complaints
Each complaint feeds into our Quality & Governance Plan with tracked actions and improvements.
Training, Supervision & Workforce Capability
Effective training and retention underpin quality care. We invest in safer recruitment, in-house training, and ongoing development to remain an employer of choice.
Safer Recruitment
Every colleague completes Safer Recruitment Through Better Recruitment checks — including PVG membership, references, and values-based interviews.
Mandatory Training
Core training covers safeguarding, medication, infection control, person-centred care, TEC usage, and reablement.
Ongoing CPD & Supervision
Regular supervision, reflective practice, and development pathways support retention and career progression.
Competency & Spot Checks
Workplace observations, TEC data reviews, and spot checks ensure safe practice and continuous improvement.
Frequently Asked Questions
Are you registered with the Care Inspectorate?
The Royal Care is in the process of registering with the Care Inspectorate. All policies, systems, and documentation are aligned with the Scottish quality framework.
What training do your staff receive?
Every team member completes mandatory safeguarding, medication, reablement, TEC, and person-centred practice training before working with clients.
How do you handle complaints and incidents?
Incidents and complaints are logged, investigated, and reviewed through our governance cycle with actions shared with relevant stakeholders.
Do you work with Lanarkshire HSCPs?
Yes. We partner with North and South Lanarkshire HSCPs to provide hospital discharge, reablement, and ongoing home care packages.
Can I request copies of your policies?
We share relevant policy documents, governance plans, and quality assurance summaries with commissioners and partners on request.
What areas do you cover?
We support adults across North and South Lanarkshire, including towns such as Motherwell, Airdrie, Hamilton, East Kilbride, Lanark, and surrounding rural communities.